mysistersclosetonline.com

 
Security & Privacy Guarantee mysistersclosetonline.com


Frequently Asked Questions
Please scroll down for answers to your questions.
FAQ: I have marked my 'favorite item and page' and it is now gone. Where is it?
  • Answer: Have you refreshed the page? Your item and/or favorite is no longer available.
    We say, 'If you love it - Buy It! It may not be here next time.'

    FAQ: I want to consign my items or add to your site.
  • Send an email.
  • Email us at info@mysistersclosetonline.com

  • We would like to know about your fashions or items.
    We can also refer you to a consignment store in metro Atlanta
    Items are always in great condition - clean, ready to wear or gift immediately
    FAQ: I want to ship to my friend and only have a PO Box address.
  • We use USPS, United States Postal Services, and they ship to anywhere in the world.
    We use Priority Mail and First Class Services direct to you - your friends and family - or to a post office address.
    Just complete the ship to address on your order form.

    FAQ: I really want to talk to someone about an item.
  • Post a question on facebook and we will respond. or Call us 11 a.m. - 5 p.m. EST
    770.823.8732
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    Security

    SSL - Secure Ordering - Online
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    Your online credit card transaction is secure with mysistersclosetonline.com.
    We use SSL, Secure Socket Layer protocol, the industry-standard encryption technology
    to ensure safe Internet transmission of all personal information.

    Making a credit card purchase is just as safe on our web site as it is by telephone or in person.
    If you prefer, you may purchase online merchandise by telephone. Just email your name and phone number and the best time to call.
    note the item and we will call you asap or between 11 a.m. - 5 p.m. EST
    *One of our customer service associates will gladly take your order.*
    Please have item number and description available.

    Product Pricing

    The prices displayed on this web site are quoted in U.S. Dollars currency.
    Prices are subject to change at any time so buy when you see it.

    Privacy Policy

    To help us achieve our goal of providing the highest quality pre-owned products,
    we may use information received from our interactions with you and other customers,
    as well as other parties,
    for general email updates.
    Because we respect your privacy, we have procedures to ensure that your personal information
    is handled in a safe, secure and responsible manner.

    We may use the information we collect for various purposes, including:
  • To complete your purchase transactions;
  • To provide the services you request;
  • To send you updates and other offerings by mail;
  • To keep you informed about the status of your orders;
  • To identify your product and service preferences, so we can notify you
    of new or additional products, services, and promotions that may interest you; and
  • To improve our merchandise selections, customer service, and overall shopping experience.

    As we continue to develop our website and take advantage of advances in technology,
    our privacy policy may change. Please refer to this page for the most up-to-date information.

    Protecting Your Information

    As part of our ongoing commitment to ensure that your shopping experience with mysistersclosetonline.com, mysistersclosetonline.com will prosecute all unauthorized or fraudulent transactions to the fullest extent allowed.

    E-mails

    You will receive promotional e-mails from us on occasion and
    you will be given the opportunity to opt-out or stop receiving them.
    If you choose to opt-out, we will stop sending you e-mails.

    Customer Care

    We will provide additional information or answer any questions. Please write to
    service@mysistersclosetoline.com
    corporate office: MySistersClosetonline
    406 Smithstone Rd SE Suite T
    Marietta GA 30067-6740
    770.823.8732

    Return/Refunds

    If you are not fully satisfied with any item and wish to return or exchange it,
    we offer a fifteen day full money back guarantee. What is the process for returns?
    Item(s) must be returned in the same condition as received and
    return shipment costs are the customer's responsibility.
    Return item to the above address within fifteen days of receipt.
    also, Please Email within those fifteen days stating item and quantity being returned to extend return options.
    Full Credit will be issued to the same credit card used at time of order processing
    when the item returned has been received, as well as the original or applicable shipping charge.

    Shipping Your Online Order

    We make every effort to ship your order as quickly as possible.
    Please allow three to six business days.
    Items are not charged to your credit card until day of shipment.
    We offer ground service, USPS Priority Mail Service and
    First Class service - average 2-3 day delivery
    at a great price, within the U.S. including Alaska and Hawaii.
    Delivery is also available to U.S. territories and International addresses.
    USPS Global Priority Mail service is used
    or the most expeditious ground service available within the shipping costs charged.
  • U.S. Priority Mail service delivers to every residential address without extra charges
  • Saturday deliveries are made based on your local Post Office
  • The U.S. Postal Service delivers to P.O. Boxes.

    The following shipping costs are for merchandise pictured or described on our web site.
    And are subject to change to special rate offers at any time.
    Refer to the shipping charges below which are calculated according to the total cost of the merchandise in your order. All prices are expressed online.
    Current Rates: April 2014
    Merchandise Total . . . . . . USA Domestic . . International

    $ 99.99 and under: . . . . . . . . 2.95 . . . . . . 15.95
    $100.00 and up to $249.99: . . . . . FREE . . . . . . 18.95
    $250.00 and up: . . . . . . . Free Shipping . . . . . . 19.95

  • Extra shipping and handling may be applied for size and weight
    and additional individual packing - as stated in description
  • Special shipping requests can be arranged and we will do all possible to assist.
  • Items marked free shipping will have the cost removed at time of order fulfillment.

    Credit Cards
    mysistersclosetonline.com accepts the following credit cards for purchases:

  • American Express
  • Visa . MasterCard
  • Paypal
  • Gift Cards and Transactions are processed by WorldPay

    The total dollar amount of your order is allocated at order processing approval;
    although processing of funds does not occur until the order ships.
    If the amount charged exceeds your credit limit, your order is automatically cancelled.
    Try another card please.

    Links to Other Sites
    While visiting mysistersclosetonline.com, you may link to web sites operated by our business partners or other parties.
    This does not mean that we endorse these web sites.
    We do not make representations or warranties about any web site you may access through this web site.
    They are independent from mysistersclosetonline.com and
    we have no control over, or responsibility for, their information or activities.
    Please make your own independent decisions regarding your interactions or communications with any other web site.

    Please refer to this page frequently to review our current terms and conditions of use.

    Thanks for shopping mysistersclosetonline and dot com again.
    Updated April 2014
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